Keystone Apps
Keystone Apps

Support

Visit our JSM Help Center Portal to raise a support request and to view our knowledge base articles and FAQs. We aim to respond within 1 business day (UK time). Critical incidents are prioritized.

How to reach us

  • Email: support@keystoneapps.atlassian.net
  • Include: app name, Atlassian site URL, JSM project key, example issue key, steps to reproduce, diagnostics screenshot, and any other screenshots if possible.

Scope & SLA

  • Best-effort weekday support, 09:00–17:00 UK time.
  • Critical incidents: response within 4 business hours.
  • Bug fixes and minor enhancements released continuously.